Sue Austin
- Forum posts: 1
Jun 27, 2018, 12:32:25 PM via Website
Jun 27, 2018 12:32:25 PM via Website
Hi
I am trying to help out my eldery neighbours. Their tablet consistently asks for the previuosly synched Google account email info even after a hard reset. They did not have one when it was set up by their grandaughters, just a Yahoo email address and a phone number. Google will send a verification code to the phone number which works but when putting in the paswword an error message pops up saying “ Unable to proceed due to unknown error. Try with another email address or again in 24 hours”.
How can I get around this! Thx.
Recommended editorial content
With your consent, external content is loaded here.
By clicking on the button above, you agree that external content may be displayed to you. Personal data may be transmitted to third-party providers in the process. You can find more information about this in our Privacy Policy.